Terms and Conditions

Oooh, Inc. (hereinafter referred to as the "Company") has established the following Terms and Conditions (hereinafter referred to as the "Terms and Conditions") for the use of its websites, "oooh.jp (https://www.oooh.jp)" and "oooh.com (https://www.oooh.com)" (hereinafter collectively referred to as the "Website"), which are operated by the Company. Please carefully read these Terms and Conditions before using the Website, as you must agree to these Terms and Conditions.

Article 1 Scope of Application

1.
The Terms and Conditions shall apply to all Users who use the Company’s platform service (all service provided by the Company on the Website, hereinafter referred to as the "Platform") for matching Partner Companies and Guests.
2.
Users shall be deemed to have accepted and agreed to the Terms and Conditions by commencing the use of the Platform.

Article 2 Definitions

1.
"Partner Company(Companies)" means a corporation providing travel arrangement services (including, but not limited to, hotels, airline tickets, activity proposals and reservations, hereinafter referred to as "Travel Arrangement Services") on the Platform.
2.
"Guest(s)" means a customer who receives Travel Arrangement Services from a Partner Company on the Platform.
3.
"User(s)" means all customers using the Platform, including Partner Companies and Guests regardless of membership registration or not.
4.
"Domestic Travel" means the Travel Arrangement Service for any travel in Japan to Users outside Japan.
5.
"Overseas Travel" means the Travel Arrangement Service for any travel outside of Japan and which is provided by Partner Companies who does not have an office/address in Japan.

Article 3 Use of the Platform

1.
The Company is only providing the Platform to match Partner Companies with Guests and will not be involved in discussions or negotiations regarding the Travel Arrangement Services between Partner Companies and Guests. Any contract related to the Travel Arrangement Services is made between the Partner Company and the Guest.
2.
As confirmed in the preceding paragraph, the Company is solely engaged in providing the Platform. Therefore, the Company shall not be responsible for any troubles between the Guest and the Partner Company concerning the Travel Arrangement Services provided by the Host, whether before or after the service is provided, unless such trouble is caused by the Company’s willful act or gross negligence. However, if necessary, the Company may contact the Partner Company or the Guest to resolve such troubles.
3.
The Company do not guarantee the accuracy, completeness or usefulness of any information provided by the Partner Company, nor do the Company have any obligation to investigate the accuracy, completeness, or usefulness of such information, whether before or after the Travel Arrangement Services is provided. If any trouble occurs to the User due to the information provided to the User by the Partner Company (including the information provided through the Website), the Company shall not be liable for such trouble unless such trouble is caused by the Company’s willful act or gross negligence. The information provided by the Partner Company should be checked by the Guest for its accuracy, completeness, usefulness and such and the Guest should contact the Partner Company directly if there are any questions. However, if necessary, the Company may contact the Partner Company or the Guest to resolve such troubles.

Article 4 Precautions for the Guests (applicable to Guests who sign up for Overseas Travel)

1.
The Guests should carefully read the Terms and Conditions and information provided on the Website before using the Platform
2.
Partner Companies represents and warrants that it complies with the local laws of the country in which the Partner Company is located and that it has been properly registered for trip arrangements as required by the country in which the Host is located. If the Guest have any concerns about the Host, please contact the Host directly for any information including the registration in the country.
3.
Once the travel details are finalized after consulting with the Partner Company, please confirm the contents of the “Application and Confirmation” Form presented by the Partner Company, and then click the button “Complete the Application”. When “[Application Completed]” is displayed, the application for the Travel Arrangement Service agreement between the Guest and the Partner Company will be completed. Thereafter, as set forth in Article 7, the payment of such Travel Arrangement Service consideration from the Guest to the Company who is authorized to receive such consideration on behalf of the Partner Company will complete the contract for the Travel Arrangement Service between the Guest and the Partner Company. If the Guest select a card payment, when the Guest click the "Apply" button, the payment to the Company will be completed and the contract will be finalized.
4.
Since unforeseen circumstances may occur during a trip, the Company recommend that the Guests enrollee in the necessary travel insurance at their own expense to enjoy the trip.
5.
Please ensure that the Guests verify the health and sanitation conditions of their travel destinations in advance.

Article 4 Precautions for the Guests (applicable to Guests who sign up for Domestic Travel)

1.
The Guests should carefully read the Terms and Conditions and information provided on the Website before using the Platform.
2.
The Partner Companies represents and warrants that it complies with the local laws of the country in which the Partner Company is located and that it has been properly registered for trip arrangements as required by the country in which the Partner Company is located. If the Guest have any concerns about the Partner Company, please contact the Partner Company directly for any information including the registration in the country.
3.
Once the travel details are finalized after consulting with the Partner Company, please confirm the contents of the “Application and Confirmation” Form presented by the Partner Company, and then click the button "Complete the Application". When "[Application Completed]" is displayed, the application for the Travel Arrangement Service agreement between the Guest and the Partner Company will be completed. Thereafter, as set forth in Article 7, the payment of such Travel Arrangement Service consideration from the Guest to the Company who has received the assignment of the claim of such consideration from the Partner Company, will complete the contract for the Travel Arrangement Service between the Guest and the Partner Company. If the Guest select a card payment, when the Guest click the "Apply" button, the payment to the Company will be completed and the contract will be finalized.
4.
Since unforeseen circumstances may occur during a trip, the Company recommend that the Guests enrollee in the necessary travel insurance at their own expense to enjoy the trip.
5.
The contents of other travel arrangement services shall be set forth in the Travel Terms and Conditions as well as the Standard General Conditions of Travel Agency Business as presented by the Partner Company.

Article 5 Representations and Obligations of the Partner Companies

1.
The Platform is available only to the Partner Companies that comply with local laws of the country in which the Partner Company is located and are properly registered for trip arrangements as required by the country in which the Partner Company is located. The Partner Company who has made an application for use of the Platform represents and warrants that it complies with the local laws of the country in which the Partner Company is located and has registered for trip arrangements as required by the country in which the Partner Company is located. Any damages caused by the breach of the representation warranty shall be borne by the Partner Company.
2.
All Partner Companies including the overseas subsidiaries using the Platform shall respect the provisions of the Travel Agency Act and other regulations as well as the "Guidelines on the Indication of Online Travel Transactions" by the Japan Tourism Agency, present each information as set forth in the following paragraph appropriately, and at the request of the Guests, provide appropriate explanations each time. The Partner Company shall be entitled to present this information stipulated in this Article to the Guest via the Internet, including using the chat feature on the Website, rather than in writing, and the Guest shall agree to do so in advance.
3.
Prior to concluding an agreement with the Guest concerning the Travel Arrangement Services, the Partner Company shall present to the Guest a covenant (irrespective of the name) containing the matters that are required to be described or presented in the local laws of the country where the Partner Company is located.
4.
The Partner Company shall, prior to entering any contract with the Guests for Travel Arrangement Services, provide the following to the Guests, whether or not a description is required in the country in which the Partner Company is located:
1)
Basic information such as the name and address of the Partner Company.
2)
Information on registration details related to arranging the travel required under the system of the country where the Partner Company is located.
3)
Name of the representative of the Partner Company for the Arranged Travel Services to be concluded between the Partner Company and the Guest, the Partner Company’s emergency contact during the arranged trip, and the available hours.
4)
Details of the Arranged Travel Services that the Guest is entitled to receive (including, but not limited to, travel itineraries, Travel Arrangement Services fees, and availability of an accompanying interpreters).
5)
How the Guest can change the contents of the Arranged Travel Service concluded with the Partner Company, and whether there is a change fee accruing therefrom and the amount thereof.
6)
How the Guest can cancel the contents of the Arranged Travel Service concluded with the Partner Company, and whether there is a cancellation fee accruing therefrom and the amount thereof.
7)
Examples of cases where the Partner Company may change or cancel the Arranged Travel Services concluded with the Guest, and processing of the consideration in such cases (assuming cases that it is difficult to blame either party such as acts of God, war, riots, suspension of the provision of the travel services by transportation and accommodation agencies, or orders from government and other public offices).
8)
Matters relating to the sharing of responsibilities between the Partner Company and the Guest.
9)
The applicable governing law and the exclusive jurisdiction of the court in pursuing the liability, if any.
5.
Upon request from the Guest, the Partner Company shall provide the Guest with the registration details related to the arrangement trip required under the system of the country where the Partner Company is located.

Article 6 Membership registration

1.
Users who wish to use the Platform may apply to register as a member of the Platform by agreeing to comply with the Terms and Conditions and providing the Company with certain information. The User represents and warrants that the User shall make such application itself and provide accurate and up-to-date information, and in the event of any change in the registered information, the User shall notify the Company of such change without delay in the manner instructed by the Company.
2.
In accordance with the Company’s standards, the Company will determine whether or not registration is acceptable, and will notify the registration applicant when the Company approve such registration. The membership registration shall be completed upon notification from the Company.
3.
Upon completion of membership registration as set forth in the preceding clause, the User shall be entitled to use the Platform in accordance with these Terms and Conditions (hereinafter the registered user shall be referred to as the "Registered User(s)"). The password and user ID related to the Platform shall be managed at the expense and responsibility of the Registered User, and even if damage is caused due to insufficient management of such password and user ID, the Company shall not be liable for such damage.
4.
The Company may refuse or cancel the User's membership registration and prohibit the User from accessing the Website or the Platform in the following cases:
1)
If the Company determines that two or more applications for membership registration have been submitted by the same User.
2)
If the Company determines that a third party has used, leased, transferred, or changed the name of, password and user ID registered to the Platform.
3)
If the Company determines that all or part of the registration information provided to the Company has been misstated or mistaken.
4)
If any of minors, adult ward, persons under curatorship, or persons under assistance is determined by the Company to have not obtained the consent of any legal representative, guardian or assistant.
5)
If the Company determines that the User is engaged in cooperation with or involvement in the maintenance, operation, or management of anti-social forces, through anti-social forces(referring to organized crime groups, members of organized crime groups, anti-social forces, and other similar organizations; the same shall apply hereinafter) or through financial assistance or other means.
6)
If the Company determine that the User or someone related to the User have breached the Terms and Conditions.
7)
If the Company judges the registration to be inappropriate.

Article 7 Payment of consideration (applicable to Guests who sign up for Overseas Travel)

1.
The Partner Company shall grant the Company the right to accept the consideration (the amount presented to the Guest by the Partner Company in accordance with Article 5, paragraph 4 4)) for the Travel Arrangements Service for Overseas Travel concluded with the Guest.
2.
Upon payment of the Travel Arrangement Service fee set forth in the preceding paragraph, the contract of the Arranged Travel Service between the Partner Company and the Guest shall be duly concluded.
3.
We shall pay to the Partner Company the balance obtained by deducting the commission determined between us and the Partner Company from the consideration for the Travel Arrangement Service received according to the description in the Service Use Application Form submitted to us by the Partner Company.

Article 7 Payment of consideration (applicable to Guests who sign up for Domestic Travel)

1.
The Partner Company shall assign to the Company the claim for the consideration (the amount presented to the Guest by the Partner Company in accordance with Article 5, paragraph 4 4)) for the Travel Arrangements Service for the Domestic Travel concluded with the Guest, in accordance with the claim assignment agreement concluded between the Partner Company and the Company, the claim pertaining to the said Travel Arrangements Service consideration.
2.
The Guest shall accept the assignment of the receivables set forth in the preceding paragraph without objection.
3.
Upon the of the Travel Arrangement Service fee as set forth in paragraph 1, a contract of the Arranged Travel Service between the Partner Company and the Guest shall be duly concluded.

Article 8 Changes or the cancellation of a reservation

1.
The Guest agrees to comply with the cancellation policy, rules and such set forth by the Partner Company in accordance with the contents presented by the Partner Company to the Guest in accordance with Article 5, paragraph 4 5) and 6).
2.
When changing or canceling the Travel Arrangement Service, the Guest shall directly contact the Partner Company in accordance with the cancellation policy and regulations stipulated by the Partner Company. The change or cancellation of the Travel Arrangement Service shall be approved when the Partner Company accepts the request of the Guest. Please check the change or cancellation fees required to the Partner Company. If necessary, the Company may contact the Partner Company or Guest to resolve any troubles.
3.
If it becomes necessary to refund part or all the consideration for the Travel Arrangement Service due to the change or cancellation set forth in the preceding paragraph, the Partner Company shall entrust the processing of such refund. The Company shall refund the amount to the bank account designated by the Guest within five business days after receiving a refund order from the Partner Company.
4.
If any trouble or dispute between the Guest and the Partner Company arises out of the change or cancellation of the Travel Arrangement Service, the Company shall not assume any responsibility whatsoever except in the event of willful misconduct or gross negligence of the Company. If necessary, the Company may contact the Partner Company or Guest to resolve any troubles.

Article 9 Changes or Revisions to this Agreement

1.
The Company may change or revise the Terms and Conditions from time to time as necessary. The Company will not notify the User of any changes or revisions to the Terms and Conditions on a case-by-case basis. Please refer to this Website or the latest Terms and Conditions posted on this Website.
2.
Any changes or revisions to the Terms and Conditions shall become effective as of the time of posting it on this Website, and if the User uses the Platform after that , the User shall be deemed to have agreed to the revised Terms and Conditions. If the User cannot agree to the revised Terms and Conditions, please immediately discontinue the use of the Platform.
3.
The Company shall not be liable for any damages incurred by the User due to any change of these Terms and Conditions unless such damages are caused by the Company’s willful act or gross negligence.

Article 10 Change, Suspension or Discontinuation of the Platform

1.
The Company may change the specifications and contents of the Platform without prior notice to the User. In addition, the Company may suspend or discontinue the Platform for a certain period of advance notice. Provided, however, that in the event of an urgent necessity to suspend or abolish the Platform, the Company may suspend or abolish the Platform without prior notice.
2.
The Company shall notify the User of any change, suspension, or abolition of the Platform on the Website or on any page posted on the Platform, or if the User provide the Company with contact information such as e-mail address, by e-mail to such contact information or by any other means that we deem appropriate.
3.
The Company shall not be liable for any damages suffered by the User due to the change, suspension, or abolition of the Platform, except for such damages caused by the Company’s willful act or gross negligence.

Article 11 Temporary disruption of the Platform

1.
The Company may temporarily suspend the provision of the Platform without prior notice to Users for the following reasons:
1)
When the maintenance, inspection, or repair of the Platform is carried out.
2)
When the Platform is no longer available due to a fire or power failure.
3)
When the Platform is no longer available due to acts of God or other causes.
4)
When the provision of the Platform is otherwise required to be suspended for operational or technical reasons.
2.
The Company shall not be liable for any damages due to the temporary disruption of the Platform, except for such damages caused by our willful act or gross negligence.

Article 12 Usage environment

1.
The user shall prepare, at his/her own expense and responsibility, the equipment, software, means of communication necessary for using the Platform, and properly install and operate them.
2.
If any disadvantage or damage occurs to the User due to internet connectivity and such the Company shall not be liable for such damage.

Article 13 Prohibitions

The Users may not engage in any of the following acts or acts that might fall under the following on the Website or the Platform.

1)
Violation of any laws, regulations, the Terms and Condition, or public policy.
2)
Acts that infringe the intellectual property rights of the Company or any third party (including, but not limited to, copyrights, design rights, patent rights, utility model rights, trademark rights, know-how), publicity rights, and other rights.
3)
Any advertising, publicity, solicitation or commercial conduct on the Website or the Platform not previously allowed by the Company.
4)
To use scraping, data mining, robotics and other similar data collection and extraction methods on the Website or the Platform.
5)
To use or provide harmful programs, such as computer viruses, through the Website or the Platform or in connection with the Website or the Platform.
6)
Reproducing, modifying, editing or translating the Website or any system of the Platform or producing derivatives.
7)
To reverse engineer, decompile or disassemble, decrypt or attempt to discover source code on the Website or any system of the Platform.
8)
Impersonation of a third party.
9)
Act contrary to public order and morality.
10)
Provision of benefits to Anti-social Forces.
11)
Other acts that the Company consider inappropriate.

Article 14 Prohibition of unauthorized use of information

1.
All copyrights, trademark rights, other intellectual property rights, portrait rights, publicity rights, and other rights to the text, photographs, designs, logo marks, software and such, posted on the Website, including the information provided by the Platform, belong to the Company or the rightful rightsholder.
2.
The User may not assign, edit, use, reproduce, transfer, or otherwise infringe any of the above rights for any purpose whatsoever without the prior consent of the Company or any duly authorized rightsholder, by electronic, mechanical, or other means, in whole or in part, any of the contents of the Website.
3.
In the event any dispute or problem arises because of a breach by the User of the provisions of the Terms and Condition, the User shall resolve such dispute or problem at the User's expense and responsibility and shall not cause any inconvenience or damage to the Company.

Article 15 For communication or notification

1.
The Company do not accept calls or visits. Please contact support@oooh.com for information on the platform and operation.
2.
The Company will notify the Users on the Website or on the Platform, or to the e-mail address provided if the contact is provided by the User, or in any other manner that the Company deem appropriate. The Company assume no responsibility for any disadvantage such as the failure of the User to receive any services due to the failure of the User to provide accurate contact information.

Article 16 Use of Personal Information

1.
Information that enables the Company identify a specific individual, such as name, sex, date of birth, age, occupation, e-mail address, address, and telephone number and such that the Company obtain from the User (including information that can be easily collated with other information and thereby identify a specific individual) shall be handled in accordance with the provisions of the Privacy Policy separately provided.
2.
The Company shall be entitled to freely retain, use, process, publish, sell, and license the information provided to us by the User in connection with the Website or the Platform, excluding "information concerning a living individual which the Company judge is not appropriate to provide to a third party as information that can identify a specific individual" (hereinafter referred to as the "Travel-Related Data"). The Company assume travel destinations and accommodation days as Travel-Related Data, but this may change in the future.
3.
The User acknowledge that, upon use of the Website or the Platform, Travel-Related Data will pass to the Company and vest in the Company. The User does not object to the acquisition, possession, processing, disclosure, sale, or licensing of Travel-Related Data by the Company or a third party.

Article 17 Transfer of Status of use on the Platform

1.
The Registered User may not assign, transfer, pledge, or otherwise dispose of its status of use on the Platform or its rights or obligations under this Terms and Conditions to any third party without the Company’s prior written approval.
2.
If the business related to the Platform is transferred to another company, the status of use on the Platform, rights and obligations under the Terms and Conditions, registration of Registered User(s), and other information may be transferred to the party to whom the business is transferred upon the transfer of the relevant business, and the Registered User(s) shall be deemed to have agreed to such transfer in advance in this section. The transfer of business as set forth in this paragraph shall include all cases where the transfer of shares, business transfer, company split, or other business is transferred.

Article 18 Disclaimer

1.
The Company make no warranty of any kind with respect to any information provided by the Website or the Platform (hereinafter referred to as the "Provisional Information"), and in particular, make no representation or warranty (express or implied) as to the accuracy, promptness or completeness thereof.
2.
The Company shall not be liable for any damages caused to the User by the use of the information provided by the User (including but not limited to errors in obtaining, collecting, compiling, interpreting, analyzing, compiling, editing, translating, sending, transmitting, distributing, and trouble with purchasing the product based on such errors) or the inability to use the information provided by the Company, unless such damages are caused by our willful act or gross negligence.
3.
The Website or information provided on the Platform shall not be deemed to be a recommendation by the Company for the purchase, sale or possession of goods or for subscription to services provided by other companies. In addition, the content of the information provided may change from time to time. Therefore, the Users are requested to use the Platform at their own discretion without fully relying on the information provided.
4.
Websites linked from the Platform or the Website are operated by the responsibility of each such operator, and websites linked from advertisements listed on the Platform or the Website are operated by such advertiser. The Company do not warrant that these websites are not illegal, that the content is accurate, that they do not contain any unpleasant content, and that they do not contain any information that is not intended by the User.
5.
The Company shall not be liable for any damage caused to the User by assigning, editing, using, copying, reprinting, or transferring the information posted or posted to the Website or the Platform by the User in violation of the Terms and Conditions, or otherwise infringing the rights of the legitimate rightsholder, unless such damage was caused by the Company’s willful act or gross negligence. With respect to the Website or the Platform, the Company shall not be liable for any damages arising to the User from a dispute between the User and a third party or the act of a third party, except in the event such damages are caused by the Company’s willful act or gross negligence.
6.
The Company shall not be liable for any damages arising from transactions made by the Website or advertisements placed on the Platform, nor for any damages arising from the placement of advertisements.
7.
The Company shall not be liable for any damage to the computer, line, software, etc., caused by downloading from the Website or third party website including the Platform and advertiser, or by computer virus infection.
8.
If any expense incurred by the Company in connection with responding to any claims or claims arising out of or in connection with any breach of the Terms and Conditions by the Users, the Users shall bear such expense and damages (including, without limitation, attorneys' fees paid by the Company).
9.
The Company’s responsibility is limited to the extent set forth in the provisions of the Terms and Conditions. If any of the provisions of the Terms and Conditions stipulating the Company’s indemnification apply to any person other than Japanese law, the Company shall be exempted from liability to the extent permitted by applicable law.

Article 19 Scope of the Terms and Conditions

Any terms and conditions attached to the use of the Website or the Platform provided by the Company on this website constitute a part of the Terms and Conditions, and all of them including the Terms and Conditions (provided, however, that in the event the contents of the terms and conditions differ from the explanations provided, the provisions of the Terms and Conditions shall apply in preference).

Article 20 Severability

In the event any provision of the Terms and Conditions or any part thereof is held to be invalid pursuant to the Consumer Contract Act or other laws and regulations, the remaining provisions of the Terms and Conditions and the remaining part of the provisions determined to be invalid shall remain in full force and effect.

Article 21 Effect of the Code

The Terms and Conditions shall become effective as of December 6, 2024, and shall govern all prior agreements among the involving parties. After the revision of the Terms and Conditions, the latest revised Terms and Conditions shall prevail.

Article 22 Governing Law

The Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.

Article 23 Exclusive jurisdiction

In the event of any dispute arising out of or in connection with the Terms and Conditions, the Tokyo District Court shall assume exclusive jurisdiction as the court of first instance.

Article 24 Language

In the event of any discrepancy between the English and Japanese versions of the Terms and Conditions, the Japanese version shall prevail.


Supplementary Provisions
Privacy Policy